FAQ ABOUT TICKET PURCHASE (Frequently asked questions)

Before purchase

What languages do you support?

English and Japanese *日本語サイトはこちらから


What payment methods do you accept?

We accept to settle by credit cards issued domestically and overseas (VISA, MASTER, American Express, Diners Club, SAISON, UC, JCB and DC).

If you don't have any credit card, please use the above brand debit card or prepaid card (pre-charge type).

If you can't application because error is appeared when settle by credit card, so please contact your credit card company directly.


I can't application due to error is appeared when settled, but why was charged only fee from my bank account?

In case of you use debit card, the service fee withdraw from your account once when settlement error, but it refund after few days.

Please contact your credit card company directly if you want to know more information.


Purchaser of the tickets shall NOT FOR RESALE, transfer, auction off the tickets.


After purchase


I didn't receive a confirmation e-mail.

It is possibility that your e-mail address which you registered is wrong or sometimes confirmation emails are caught in spam or junk folders, so be sure to check there first! If it isn't there, please contact us from inquiry form.


I want to confirm whatever my order is accurately completed.

In "My account">"Track my order" at the top right of the ticket site, please enter your order ID (number of after #) or email address which registered when you purchased.

We send you URL on e-mail for order content inquiry.

* Time to live the URL is just 1 hour. Please access the URL within 1 hour.

* The link after you got email is invalid if you use once. If "error" is appeared, please do order tracking again.

If "error" is appeared, please contact us from inquiry form.


I want to cancel or change (event, date, number/type of ticket etc...) the order or I can’t go to the event.

After confirming your order, we can’t accept to cancel or change even if you have some reasons. Please be understanding.


What about a refund in case that the show/event is cancelled?

We will make a refund procedure if the show/event will be cancelled.

Details such as refund method will be notified by email at the time of cancellation decision.


I want to know more detail about the event, time schedule, information in the venue, rule of entrance and so on.

Please check the latest information from time to time by each event's official home page.




QR code ticket


Can I enter the venue separately with my companion?

If you purchased multiple tickets from the same event, all tickets will be included in 1 QR code ticket per an order. Please you (purchaser) and companion enter the venue together absolutely. We can’t issue QR code separately for each person.


QR code ticket on email has not displayed clearly.

In "My account">"Track my order" at the top right of the ticket site, please enter your order ID (number of after #) or email address which registered when you purchased. We send you URL on e-mail for order content inquiry.

How to getQR code ticket.

* Time to live the URL is just 1 hour. Please access the URL within 1 hour.

* The link after you got email is invalid if you use once. If "error" is appeared, please do order tracking again.

If "error" is appeared, please contact us from inquiry form.



About registered information


*For Overseas customers ONLY.


I mistook my email address when I registered.

Please inform your correct email address from inquiry form.


I entered mistake personal information. /personal information has been changed.

Please inform your correct email address from inquiry form.


I forgot to enter my middle name.

There is no problem in particular. Don't worry about it.


I registered my name by nick name.

Please inform your correct name from inquiry form.


If it can’t be solved with the above, please contact us from here.